Back in July 2020 when we opened our doors again to guests we had no idea if anyone would come, they did and during the summer holidays we were fully booked, no access to Butlins was possible but still people came and to be honest we were really surprised at how many took up the opportunity to take a break after the lockdown.
We took care to ensure that all our holiday homes were cleaned and sanitised following all the advice we were given by the goverment and our associations, people said how much they had enjoyed just getting away and enjoying some family time, of course we lost a huge amount of bookings but each of those who booked and didn't want to come were refunded, we asked if they would reschedule, some did, some didn't, we still treated them fairly after all some had booked when we had no idea what Covid-19 even was.
As we look forward to the 2021 season lets hope at some point we begin to get back to some kind of normality to our lives and learn to work with the undoubted restrictions we will have to continue to live with for a while longer.....
Our 2021 prices included wristbands for access to Butlins as we hope we may be allowed to use the facilities on the main resort next year, we have to price this way, if for any reason we are unable to offer access to Butlins again then we will offer a reduction on the price paid, the reductions given were fair and welcomed by many of our guests though of course some still did cancel but the majority chose to still come and enjoy our beautiful holiday homes and enjoy the area.
It has hit home to us that people still need a break, flights to go further for holidays are going to be at a premium making it super expensive so if you do want to consider booking a break in 2021 we need to try and work out a way to be fair to both us and you the guests. This is an incredibly difficult thing to do.
Unlike last year we are all aware of Covid-19 and the disruption it is causing to our lives, so in the event that holidays are impacted by the coronavirus and you are unable to take your holiday due to restrictions imposed by the Goverment then you are entitled to a refund, however, everytime we cancel a booking we incur costs, payment charges and our time in doing these tasks. If you choose to reschedule then you can transfer your holiday to a later date free of charge paying only the difference in cost should it be higher and of course be refunded if the new date was priced lower.
A cancellation charge/admin fee of £25 will be deducted from all bookings should you request a refund for a holiday. Please see our terms and conditions page for full details before booking as booking means you have accepted these terms and conditions.